I think I've found a bug. I'm trying out Storage Monitor v5.0.2.49. I added two file system analyzer monitors to a server and let it run overnight. Within 24 hours I've received four emails saying that there was a database error. The logs show entries like the following:
Is there a workaround? asked 02 Nov '12, 20:57 matt |
Hi Matt. If you restart the PA Storage Monitor service, I would expect this will go away (it will refresh the in-memory username cache). But if it ever happens again after one restart, please contact Support so we can investigate it further. answered 03 Nov '12, 10:15 Doug ♦♦ |
We've investigated the logs you sent. This error turns out to be harmless and is caused by two scans running simultaneously both entering the same usernames into the database. Once both scans complete, you probably won't see it happen again. We are making a change in the program to catch this case and not alert on it since everything is actually working fine. The update will be out within a week. answered 05 Nov '12, 09:20 Doug ♦♦ |