I've found that when I attempt to create a PDF version of a fairly long report IE spins for a minute or so and then I get a "The webpage cannot be found" 404 error on the webpage without the open/save options for the PDF ever appearing. Any suggestions?
2 Answers
We need to figure out of the PDF was actually created or not. Look at the bottom of the report you want a PDF from. There will be a URL that is the full URL for the report. Part of the URL maps to a folder under C:\Program Files\PA Server Monitor\Reports. Find the report folder and see if there is an index.pdf file. Is it there?
Thanks Doug,
When the PDF process fails there is no Index.pdf file created in the relevant folder.
Matt
In that case, please try again (to get everything logged in the log files) and then please zip and send your logs (in C:\Program Files\PA Server Monitor\Logs) to our support AT poweradmin email address so we can see what is happening.
Doug•
Thanks Doug,
When the PDF process fails there is no Index.pdf file created in the relevant folder.
Matt
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