I've scoured these forums and the rest of the internet for this but I can't seem to find anything.
We're monitoring a bunch of remote systems (on customer-controlled networks) but are responsible for the maintenance on the servers we supplied (Windows Server 2008 R2). Because we do not have direct connectivity to the remote systems, we are using the Ultra licensing to leverage the Satellite service on those remote systems. All of them are up-to-date with regards to Server Monitor - v5.6.0.163 as of this writing.
For the vast majority of the monitored systems, the Windows Update monitor in Server Monitor works perfectly. For a handful of them, we continue to receive problems when checking for Windows Updates with a status of "Can't Run" and a message of "No inventory to check" We have alternate remote access methods and can confirm the affected systems do, in fact, have Windows Updates that need to be applied and have been updated successfully multiple times via the GUI control panel item. Some of the servers are domain-joined, some are not. Regardless, we are using local administrator accounts when logging in and running Windows Updates. Server Monitor is configured to use the Local System account (though we have attempted to configure the satellite service to use the same local administrator account as a test - still no success, so was reverted back to Local System). Also, none of the affected systems are connecting to a WSUS server on-site and are, instead, connecting directly to Microsoft. Running "wmic qfe" commands are successful which suggests the WMI commands and structures are working properly.
We took one additional step in an effort to resolve this ourselves by stopping the satellite service, renaming the database folder, restarting the satellite service, and waiting for it to rebuild the DB structure. This did not help, though it didn't do any additional harm, either.
What am I missing? What can we do to troubleshoot this further?
