Post 9.0.0.0.434 Upgrade: Process Monitor Error

sandve 14
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After upgrading, the process monitors are getting this error.

Status: Result: Success Details: Exception at Failed to connect to DBCARD via WMI. Reason: A security package specific error occurred. (Exception from HRESULT: 0x80070721). Process User: PASM Specified User: {no username/password used}. Msg=A security package specific error occurred. (Exception from HRESULT: 0x80070721), Source=mscorlib, Stack= at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementScope.InitializeGuts(Object o) at System.Management.ManagementScope.Initialize() at PAWMI.GetWMI.GetInfoViaWMI(String computer, String domainAndUser, String password, String request, String& retVal)

WMI Response: ERR0: [MSG=Exception at Failed to connect to DBCARD via WMI. Reason: A security package specific error occurred. (Exception from HRESULT: 0x80070721). Process User: PASM Specified User: {no username/password used}. Msg=A security package specific error occurred. (Exception from HRESULT: 0x80070721), Source=mscorlib, Stack= at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementScope.InitializeGuts(Object o) at System.Management.ManagementScope.Initialize() at PAWMI.GetWMI.GetInfoViaWMI(String computer, String domainAndUser, String password, String request, String& retVal)]

process monitor
2 Answers

Hi Sandve,

There has been a fix for this. Please upgrade to v9.0.1.12.

In this version the Helper Process will pass the credentials of the running PASM service to WMI if no other per-server credentials are being used. That means the service has to have access to those credentials. They will be available if your enter them in for the service account in Settings, rather than having set them directly in services.msc

So after you upgrade, then please make sure that you enter a good user and password that has access to the remote server at the Service level (System Settings in your Console).

Thanks
Quinn

Please make sure to mark your questions accepted when you have your answer by clicking the gray checkmark to the left of the answer.

Quinn2713

After upgrading to 9.0.1.12, I reentered the password in System Settings, then after the service restart, the monitors started working again.

sandve14
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