Cant monitor Services

alejnadro 41
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Hello, Im trying to setup a services monitor, but when the window that should show the running services list appears has the message:

Status: Result: Success Details: Exception at Failed to connect to [IPADDR] via WMI. Reason: Acceso denegado. (Excepción de HRESULT: 0x80070005 (E_ACCESSDENIED)). Process User: administrator Specified User: DOMAINadministrator. Msg=Acceso denegado. (Excepción de HRESULT: 0x80070005 (E_ACCESSDENIED)), Source=mscorlib, Stack= en System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) en System.Management.ManagementScope.InitializeGuts(Object o) en System.Management.ManagementScope.Initialize() en PAWMI.GetWMI.GetInfoViaWMI(String computer, String username, String password, String request, String& retVal)

WMI Response: ERR0: [MSG=Exception at Failed to connect to [IPADDR] via WMI. Reason: Acceso denegado. (Excepción de HRESULT: 0x80070005 (E_ACCESSDENIED)). Process User: administrator Specified User: DOMAINadministrator. Msg=Acceso denegado. (Excepción de HRESULT: 0x80070005 (E_ACCESSDENIED)), Source=mscorlib, Stack= en System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) en System.Management.ManagementScope.InitializeGuts(Object o) en System.Management.ManagementScope.Initialize() en PAWMI.GetWMI.GetInfoViaWMI(String computer, String username, String password, String request, String& retVal)]

Happens with several machines, but not all of them. Tried using the highest access user (domain admin) disabled firewall and antivirus but didn't worked. Other monitors (disk, performance) are working. Did checked WMI enabled for administrators. Target server 2012 R2 Std. Monitor server same specs. PA monitor process in monitoring server running under domain admin.

THANKS!!!

wmi services
1 Answers

Hi Alejandro,

The error message is stating that the issue is access denied to the WMI on the remote server. Here is a link to our WMI documentation.

A good test would be to take PA Server Monitor out of the picture. Logon to the server where PASM is running with the same account. Open up Services, and try to connect to the remote server. If you are not able to, the issue is permissions.

Thanks
Quinn

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Quinn2713
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