Failed to retrieve system details via the System Details probe

userE4 0
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Hi.

In Version 5.4.0.89 I started getting these on the Inventory Collector on some Windows servers. Not all. Looks like related to Windows 2003 but unsure. All other monitor runs fine. Nothing changed on the server and this is not on all servers.

I have tried to run only with only WMI (check box 1) and the only with (Collect System details) but there is no difference. Both get me the same Warning message.

I have restarted Satellite but no difference. Searching for Advice.

collector inventory pa-servermonitor
2 Answers

Hi Micki,

Would you please zip up your log files and send them to us. If the servers are being monitored by a satellite please include the log file from the satellite.

You can send the zipped files to support@poweradmin.com

Thanks
Quinn

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Quinn2713

We are having the same issue... before update everything was fine... we are a 2008R2 and 2012 house. After update all of them are coming up with the inventory collector problem.

Alisdair8
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