CPU/RAM Performance Monitor

Dan_cis 40
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Hi,

I have a little bit of a strange one for you. I currently have an issue with the performance counter monitors on every device I am running them against, I get the below error message;

"Unable to monitor counters--counter data not collected. HINT: Is the Remote Registry service running on this and the computer with the counters?"

I can confirm remote registry is running and they were working perfectly fine last night and when I came in this morning the performance monitors And only them ones have stopped working.

Any ideas?

Regards Dan

counter cpu performance monitor memory
2 Answers

Dan,

Thanks for the log file. The error that you are seeing is a known bug. There is a Windows PDH.ddl that very rarely gets stuck. We have a registry value that you can set that will help keep that from getting in that stuck state.

The registry value that you need to change is called "Perfmon_Mutex2" and the default value is set to 10 (base decimal). You can change this to 1 and then save. You will also need to restart the PA Server Monitor service for the change to take effect.

The location of the registry value...
32-bit:
HKEY_LOCAL_MACHINESOFTWAREPowerAdminServerMonitor<br/> 64-bit:
HKEY_LOCAL_MACHINESOFTWAREWow6432NodePowerAdminServerMonitor<br/>

Thanks
Quinn

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Quinn2713

Hi Dan,

We need to know a little more about the error. Would you zip up your service log file and send it to us?

Thanks
Quinn

Please make sure to mark your questions accepted when you have your answer by clicking the gray check mark to the left of the answer.

Quinn2713
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