Processor % Processor time keeps returning invalid data error

Hi Dan,

Let's try removing PA Server Monitor from the picture and see how it looks. Get on the machine where PA Server Monitor is installed, and login using the same account that PASM uses. Run perfmon.msc and log in to one of the other servers to view it's counters. Can you see the counter that PASM is trying to monitor and getting the error message?

Window's counters names changed a little starting with 2008 so that could be the issue. Processor Information(_Total) AND Processor(_Total)

Thanks
Quinn

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I understand the change in terminology, and so I have setup monitoring on that revised "counter", but my main goal was to have these statistics show up in main page graphics which currently show nothing. Any options to do that?

Dan,

Did your try running Perfmon to see what the results are? The service gets the values the very same way.

Thanks
Quinn

Please make sure to mark your questions accepted when you have your answer by clicking the gray check mark to the left of the answer.

Any solution on this?

I'm evaluating PA Server Monitor and keep getting the very same error on random servers:

\​\​SERVERNAME\​Processor Information(_Total)\​% Processor Time returned error: The data is not valid. [Err=0xC0000BC6 (3221228486), CurrUser=UserName, Imp={none}] [Memory: 8%] [Page File: 0%] [CPU: 0%] [System\​System Up Time: 1,890]

Logging on with the very same user account as PA Server Monitor uses and running PerfMon on affected servers works just fine so it doesn't seem to be account/permission related.

You didn't read what I wrote did you??

Well, here it comes again then (just so that you don't miss it!):

"Logging on with the very same user account as PA Server Monitor uses and running PerfMon on affected servers works just fine so it doesn't seem to be account/permission related."

Did you think that I ran a different PerfMon than the one I wan't PASM to use??

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Anyhow, at the moment the problem is solved by simply restarting the service!

I'll surely let you know if this happens again...

//Chris

Ok, this s**t is back again! I really think that you guys should fix this error now...

By default, PA Server Monitor uses Microsoft's PDH (Performance Data Helper) DLL to fetch performance data. But we've seen it act flakey in some cases (like this). So we wrote our own, and I'm going to recommend you switch to it.

Go to:

HKEY_LOCAL_MACHINEsoftware (Wow6432Node if you have it) PowerAdminServerMonitor Perf_AvoidPDH = 1

Set that value, and then restart the monitoring service. This seems to have fixed the problem for everyone so far, so give it a try.

NOTE: You have to be on 5.8 (or a later 5.7 build I think...) for that setting to work.

Thanks but this have to go to someone else who might need it.

I've been evaluating your product and that time is up now (tomorrow).

//Chris