The monthly report that gets generated and sent to me by email contained these following message: If you see this text, this pages CSS files are not loading and gives 3 possible causes. I've looked at all three items and the report is still pulling the message.

Bad file permissions on the {PA File Sight Install Folder}ReportsShared folder. The easiest fix is to delete the SHARED, CHARTS and EXTJS folder -- it will be recreated in a moment SSL certificate errors. Please see https://www.poweradmin.com/help/sslhints/?ref=infsapp If using SSL, you MUST add the root certificate to Internet Explorer for PDF generation. Open the report URL in Internet Explorer and resolve any security warnings

asked 01 Nov '18, 14:28

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techgal64
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I worked with Quinn and he had me test a shorter time frame in the report. The report was generated and delivered by email correctly this time. There were alot of changes made to the files being watched and this created a massive report.

Also tried the recommendation from Quinn to make a change in the registry setting. HKLM\SOFTWARE\Wow6432\PA File Sight\Reports_PDF_MaxWait_Sec - changed from 180 to 360.

Julie

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answered 08 Nov '18, 08:18

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techgal64
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edited 08 Nov '18, 08:58

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Quinn ♦♦
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Hi Quinn, we are blocked from using your ftp server.I've forwarded the email with the report.

Thanks Julie

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answered 06 Nov '18, 15:10

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techgal64
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Hi Julie,

Would you please run the report again and then send me the log files. To FTP the file please open the console and go to Settings. In this menu you will see a button that zip up and send the log files to our FTP server. Then send a copy of the PDF report to support@poweradmin.com

Thanks
Quinn

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answered 02 Nov '18, 11:11

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Quinn ♦♦
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Hi Quinn,

Yes I deleted those folders with the Reports folder. They did get recreated and I've just run the report again. It came again as a pdf but with the same errors.

Julie

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answered 01 Nov '18, 14:49

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techgal64
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Hi techgal64

Did you delete the HARED, CHARTS and EXTJS folders within the Reports folder? If so, did the folders get recreated and did the reports look better?

Thanks
Quinn

Please make sure to mark your questions accepted when you have your answer by clicking the gray check mark to the left of the answer.

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answered 01 Nov '18, 14:36

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Asked: 01 Nov '18, 14:28

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Last updated: 08 Nov '18, 08:58