Hi, I just installed 5.8.0.307, and then I wanted to suspend one of the alerts. I was able to remove the error action, but when I tried to remove the resolved action, the double arrows (">>") were greyed out and I cannot stop the resolved action from firing. Do I have to remove the whole monitor, or is there a bug in this version? Or something else. Marmite

asked 21 Sep '15, 07:35

MarmiteSandwich's gravatar image

MarmiteSandwich
3216
accept rate: 0%


MarmiteSandwich,

It looks like you found a bug. This bug only appears when using the Free version of the software. We do have a fix witch you can download form the preview page.

http://www.poweradmin.com/servermonitor/preview.aspx

Thanks
Quinn

Please make sure to mark your questions accepted when you have your answer by clicking the gray check mark to the left of the answer.

link

answered 23 Sep '15, 14:01

Quinn's gravatar image

Quinn ♦♦
14.1k3925
accept rate: 37%

Hi Quinn, Happy to be of service! Great product. Marmite.

link

answered 23 Sep '15, 15:20

MarmiteSandwich's gravatar image

MarmiteSandwich
3216
accept rate: 0%

Oh, and great service.

link

answered 23 Sep '15, 15:21

MarmiteSandwich's gravatar image

MarmiteSandwich
3216
accept rate: 0%

So I tried removing the error action and then setting the monitor to only fire actions when the monitor detects a problem. Clicked "Apply" and closed the console. When I open the console again, the radio buttons have reverted to "Fire actions when a problem is first detected and later when it is resolved". What gives?

link

answered 21 Sep '15, 07:54

MarmiteSandwich's gravatar image

MarmiteSandwich
3216
accept rate: 0%

Hi MarmiteSandwich,

I have tried to reproduce what you did in your first post but I wasn't able. Do you think that maybe you clicked on the "Fire actions whenever a monitor detects a problem" when you were removing the action? That is the only way that I can find that would deactivate the >> button for the Resolved Actions.

In your second post the only way that I know of that would make that happen is if you did all those steps so fast that the service didn't have time to save the new settings in the database. Then when you opened the counsel the new settings wouldn't been shown and the old settings would still be there.

If you can reproduce any of these issue that you have posted about would you please do them again. Then zip up the all of the log files and send them to support@poweradmin.com with the name of the server and monitor that you were doing the testing with.

Thanks
Quinn

Please make sure to mark your questions accepted when you have your answer by clicking the gray check mark to the left of the answer.

link

answered 21 Sep '15, 15:31

Quinn's gravatar image

Quinn ♦♦
14.1k3925
accept rate: 37%

Hi Quinn, I sent screen shots and log files by email. Good luck. Guy

link

answered 22 Sep '15, 05:43

MarmiteSandwich's gravatar image

MarmiteSandwich
3216
accept rate: 0%

MarmiteSandwich,

I have tried another round of testing on a few different monitors trying to get the same the Resolve buttons to Gray Out. I have had not luck with this.

If you switch the radio buttons for firing the alerts and then switch them back, do the Resolve buttons become active?

Thanks
Quinn

Please make sure to mark your questions accepted when you have your answer by clicking the gray check mark to the left of the answer.

link

answered 22 Sep '15, 10:42

Quinn's gravatar image

Quinn ♦♦
14.1k3925
accept rate: 37%

Your answer
toggle preview

Follow this question

By Email:

Once you sign in you will be able to subscribe for any updates here

By RSS:

Answers

Answers and Comments

Markdown Basics

  • *italic* or _italic_
  • **bold** or __bold__
  • link:[text](http://url.com/ "title")
  • image?![alt text](/path/img.jpg "title")
  • numbered list: 1. Foo 2. Bar
  • to add a line break simply add two spaces to where you would like the new line to be.
  • basic HTML tags are also supported

Tags:

×12
×2
×1

Asked: 21 Sep '15, 07:35

Seen: 2,950 times

Last updated: 21 Jan '16, 02:27