How to configure alerts specifically for when a server is not responding to pings? I tried the settings in the ping monitor that looks for dropped packets but it seems to have no effect.

asked 13 Aug, 15:11

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slickrickjr
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slickrickjr,

Determining if the server is down or not is determined by the Maximum Response time that you entered in to the Ping Monitor. If you set the value to 300 ms and if a ping packet is not returned in 300 ms then the monitor will go into alert mode reporting that the server can't be reached in the specified amount of time. You can set that value to a higher time amount if you need to.

If the ping request is not returned to the monitoring service in the amount of time set in the monitor, then monitor will go in to alert state and fire any actions that you have attached to it. You can determine how the actions are fired within monitor's Advanced Options and also the Error Escalation for each monitor.

The messages used for the actions fired can also be edited or new templates created for specific actions. You can view this menu in the action's advanced options.

Thanks
Quinn

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answered 14 Aug, 15:33

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Quinn ♦♦
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Hi slickrickjr,

Can you give us more details as to what is not working for your Ping monitor? Also what are you trying to accomplish.

Thanks
Quinn

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answered 13 Aug, 15:41

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Quinn ♦♦
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accept rate: 38%

The settings in the following image link do not appear to have any effect. I want to generate an alert when a server is NOT responding to pings. I do not want to alert on latency. I would like to trigger an alert when X consecutive pings have been lost.

link

answered 13 Aug, 15:51

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slickrickjr
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slickrickjr,

Try using the Alert Suppression option in the monitor's Advanced Monitor Options. This menu will give you the ability to suppress alerts. For example you can set this option to only fire alerts if there are more than 2 bad pings in 2 minutes. There are some other options in this menu that you can use, more information on the link above.

Another setting in the Advanced Monitor Options is called 'In Alert' Schedule. You can use this option to change the monitor's schedule run time to be more frequent if you would like for the monitor to run again before the regular scheduled time.

Thanks
Quinn

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answered 14 Aug, 09:09

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Quinn ♦♦
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The options provided are not what I need. I want to generate a separate alert when a server is down (not responding to pings). I want this to be separate from a high latency alert. Alerting on dropped ping packets does not send a separate notification. It only appends "Received no response from SERVER [X.X.X.X]" to the high latency alert.

link

answered 14 Aug, 12:01

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slickrickjr
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edited 14 Aug, 12:02

Thanks Quinn.

I used two Ping Monitors. One will alert on high latency and one for up/down status. Editing of the actions is where the magic happens along with a custom title of the alert.

link

answered 15 Aug, 20:23

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slickrickjr
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Asked: 13 Aug, 15:11

Seen: 226 times

Last updated: 15 Aug, 20:23