Inventory Collector error

Getting alert on the host system running the PA Filesite.
Inventory Collector Inventory Collector Probe methods: WMI, System Details program Failder to retrieve system details via WMI: Timed out waiting for PAHelper to handl WMI request. Service log file has more details.

collector inventory

asked 26 Nov '18, 11:28

Terry
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accept rate: 0%

3 Answers:

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Hi Chris —

WMI is not enabled for remote queries by default, which is unfortunate. We have an FAQ about enabling it here:

https://www.poweradmin.com/help/faqs/how-to-enable-wmi-for-remote-access/

Thanks
Quinn

Please make sure to mark your questions accepted when you have your answer by clicking the gray check mark to the left of the answer.

link

answered 26 Nov '18, 15:47

Quinn ♦♦
14.5k●3●9●25
accept rate: 35%

1	Quinn With your first answer I was able to get the Inventory issue resolve. I wa able to get the Satellite issue resolve by manually adding the port 8000 to the servers firewall rules. link answered 26 Nov '18, 16:49 Terry 13●1●2 accept rate: 0%

That is looking at a remote system. The PA FileSight is running on the server that is posting the Inventory Connector error. Also getting a Satellite not connected from the remote server. Still looking into that. Confirmed both servers have the correct security permissions in the WMA as outline in the how to article.

link

answered 26 Nov '18, 16:11

Terry
13●1●2
accept rate: 0%

Terry,

Please forward the log files for both the central and the satellite service to support@poweradmin.com. Also on the satellite server please open IE browser and go to the address that you have the satellite configured to use. Example https:\centralServerName:portnumber Please send me a screenshot of what is returned in IE.

Thanks Quinn

(26 Nov '18, 16:44) Quinn ♦♦

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Asked: 26 Nov '18, 11:28

Seen: 3,465 times

Last updated: 26 Nov '18, 16:49

Inventory Collector error

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