Getting alert on the host system running the PA Filesite.
Inventory Collector Inventory Collector Probe methods: WMI, System Details program Failder to retrieve system details via WMI: Timed out waiting for PAHelper to handl WMI request. Service log file has more details.

asked 26 Nov '18, 11:28

Terry's gravatar image

accept rate: 0%

Hi Chris —

WMI is not enabled for remote queries by default, which is unfortunate. We have an FAQ about enabling it here:


Please make sure to mark your questions accepted when you have your answer by clicking the gray check mark to the left of the answer.


answered 26 Nov '18, 15:47

Quinn's gravatar image

Quinn ♦♦
accept rate: 35%

Quinn With your first answer I was able to get the Inventory issue resolve. I wa able to get the Satellite issue resolve by manually adding the port 8000 to the servers firewall rules.


answered 26 Nov '18, 16:49

Terry's gravatar image

accept rate: 0%

That is looking at a remote system. The PA FileSight is running on the server that is posting the Inventory Connector error. Also getting a Satellite not connected from the remote server. Still looking into that. Confirmed both servers have the correct security permissions in the WMA as outline in the how to article.


answered 26 Nov '18, 16:11

Terry's gravatar image

accept rate: 0%


Please forward the log files for both the central and the satellite service to Also on the satellite server please open IE browser and go to the address that you have the satellite configured to use. Example https:\centralServerName:portnumber Please send me a screenshot of what is returned in IE.

Thanks Quinn

(26 Nov '18, 16:44) Quinn ♦♦
Your answer
toggle preview

Follow this question

By Email:

Once you sign in you will be able to subscribe for any updates here



Answers and Comments

Markdown Basics

  • *italic* or _italic_
  • **bold** or __bold__
  • link:[text]( "title")
  • image?![alt text](/path/img.jpg "title")
  • numbered list: 1. Foo 2. Bar
  • to add a line break simply add two spaces to where you would like the new line to be.
  • basic HTML tags are also supported



Asked: 26 Nov '18, 11:28

Seen: 3,224 times

Last updated: 26 Nov '18, 16:49